Terms & Conditions

PAYMENT OPTION

We accept Payment Via PayPal, Online Bank Transfer, ATM Banking,
E-Wallet (Grab Pay & TNG).
* Order Will Be Proceeding Upon Full Payment Received

Online Bank Transfer

**Please select  INSTANT TRANSFER while making payments.

RHB Bank Bhd
http://www.rhbgroup.com/
A/C Name: Viva Flower & Gift Centre
A/C NO: 2040 2700 0340 21

Maybank 2U
http://www.maybank2u.com.my
A/C Name: Goh Poh Choo
A/C NO: 0040 2123 1933

Credit Card Via PayPal
https://www.paypal.com
We accept payment through PayPal, which is the safer, easier way to pay.
Make a payment through PayPal and payable to : vivaflowergift@gmail.com

*Please whatsapp or email us bank-in slip evidence once payment have been made.
* Your order will not be delivered until we receive the payment confirmation.

* Payment with Grab Pay & Tough n Go Please Contacted us by
Whatsapp :- 011- 10691855 so that we can further assist you .
Email: Vivaflowergift@gmail.com

* Should you have any queries, please do not hesitate to contact us.

DELIVERY CHARGES

Location Postcode Delivery Charges
Melaka Town Area (with min. Order RM130) Free
Bukit beruang / Batu Berendam /Cheng RM10
Air Keroh / MITC / Buki Katil 75450 RM15
Ayer Salak / Buki Rambai 75260 RM20
Air Molek / Alai 75460 RM20
Alor Gajah Town Area Only 78000 RM50
Alor Gajah – Simpang Ampat 78000 RM65
Bertam / Bertam Ulu / Cheng Setia 76450 RM20
Bemban / Gapam 77200 RM40
Duyong / Kandang / Telok Mas 75460 RM20
Durian Tunggal 76100 RM30
Jasin Within Town Area Only 77000 RM50
Krubong , Krubong Perdana, One Krubong 75260 RM25
Lendu / Rembia 78000 RM40
Machap / Machap Umbu 76100 RM50
Masjid Tanah 78300 RM70
Merlimau / Umbai / Sekam 77300 RM40
Paya Rumput / Paya Emas 76450 RM25
Sg. Udang / Terendak Kem 76300 RM40
Tg. Keling / Tangga Batu 76400 RM30
Tehel / Tiang Dua 75460 RM35

For delivery area not listed above, kindly contact us at +60 11 10691855
or email us :- vivaflowergift@gmail.com for enquiries. Thank you.

We will not be liable for any delays or failures of delivery
due to incomplete information given.
There will be additional charges for re-route delivery.

Terms & Conditions

Welcome to the www.vivaflowergift.com website
Viva Flower & Gift Centre a company incorporated in Malaysia
under registration number 200703067153 (MA0109432-M)
and having its at ” Jalan Low Hee Kong, Ujong Pasir, 75050 Melaka

Order Policy
* All order made by you are subject to flower availability.
Viva Flower Gift Centre reserved the right to make necessary Substitutions on the flowers used
without prior notice at any time and without any liability or compensation in the event that
any flower is out of stock, damaged or spoilt, or unavailable for any other reason.
* A minimum surcharge will be imposed for deliveries to areas outside the Free delivery zones.
Charges will be prompted while filling the order form.
* We will contact and notify you before we proceed with the order.
* Regional orders are made to location outside Melaka. Orders delivered regionally
may vary due To regional availability for the flowers required.

* Please ensure that all information is correct before submitting an order
(e.g. recipient’s name, delivery address, postcode, contact number & delivery date.)
* Viva Flower Gift will not responsible for late or non delivery of the flowers & gifts
in the following circumstances:-
* Recipient’s info such as address & contact number provided is incorrect.
* The recipient refuses to accept the bouquets (as ordered items are considered
delivered no refunds will be made)
* During peak festivals such as Deepavali, Hari Raya, Christmas, Chinese New Year.
Valentine’s Day & Mother’s Day where high demand for delivery is expected

CANCELLATION & REDIRECTION

* A 50% cancellation charge is applicable for all orders that are confirmed.
* A surcharge of 30% will be imposed on redirection of orders.
* All goods sold are non-exchangeable and non-refundable due to the perishable nature of flowers.
* Cancellations will not be accepted if you place an order but provides incorrect recipient’s
delivery information, You should obtain the new information to us so that order can be
properly delivered using correct information. Extra delivery fees may apply for re-delivery.

UNAVAILABILITY OF PRODUCTS

* Seasonal conditions may affect the supply of certain kind of flowers.
* Specific colors may not always be available.
* We reserve the right to substitute the flower contents as to fulfill your
floral and container requirements with an equal or higher value.

CAKE DELIVERY

* Please place your orders at least 3 working days prior to delivery date.
* Same day is available but the flavor of the cakes will subject to stock availability.
* Kindly note that for cake deliveries will be no cancellation allowed after the order is confirmed.
In the event that cancellation is needed, the order will still be chargeable at the full price.

Delivery Area

Currently we are only delivering within Melaka area at this moment.

ORDER DELIVERY Schedule
Delivery Time for Non Peak Period
Same Day delivery is possible for order received & confirmed before 12pm
From Monday to Saturday.
* For urgent delivery, please contact us @ +6011-10691855

* Delivery will be done within 10 am to 6 pm Monday to Saturday.
* We are closed and no delivery on Sunday & Public Holiday
“Accept “Special Occasions (for e.g. Valentine’s Day , Chinese New Year & Mother’s Day)
* We unable to guarantee time of delivery during peak season

Disclaimer

Viva Flower & Gift Centre reserve the right to reject any order/ return / refund
provided to us that we deem questionable

* Natural disaster and reasons beyond our control.